Flipkart Vs Amazon

I have bittersweet experiences with both.

  • Delivery Speed : Both are extremely fast.Flipkart always delivers before time in Mumbai at least.Flipkart has some of the exclusive items which are not found else where easily such as Schneider pens.
  • Ease of use : To me website of flip kart is easier to use and is more intuitive.Let me explain.Flip kart’s navigation is ‘hierarchical’. I can go back from ‘mobile and accessories’ to ‘home’ directly.

Amazon does not offer me this liberty. It just gives search results but no hierarchy.

  • Refunds : My experience with both websites has been excellent as far as refunds are concerned.But for sellers who are not Amazon fulfilled, I had a very bitter experience. [pullquote]My experience with both websites has been excellent as far as refunds are concerned.But for sellers who are not Amazon fulfilled, I had a very bitter experience.[/pullquote]I purchased a bar bell rod from a seller on amazon. The bar was defective. I had to return it by packing it (The rod was quite heavy) and dropping it to Bluedart courier office. To get the refund I have to ask customer care of Amazon at least 15 times. Each time the excuse was that you must order from Amazon fulfilled sellers!. they asked me to give proof of delivery. I sent them online screen shot, then they asked me to send signed and stamped receipt!. I was so pissed off that I said that you keep the money. After four days the money was refunded.This is not a bad review but just a experience.With Flipkart, no such incident occurred. They are very prompt in no questions asked returns (Even amazon is also very good).
  • Pricing : Pricing is almost same (similar) on both the sites.
  • Customer Care : To reach customer care of Amazon is a breeze.Flip kart is also fine but amazon scores over here.
  • Verdict : If I have to buy any item either from flipkart or Amazon with less than 2% price difference, I will go with one who offers fastest delivery.Amazon is fast catching with flipkart only because of kirana and utility items.I have not purchased from flipkart for a while but from amazon I am quite frequent because of organic food. House hold utility items are frequent.I have bought clothes from almost every online retailer.Flipkart offers the highest standard as far as clothes are concerned. Amazon and Jabong seem to keep factory seconds and out dated stuff.Jabong has improved lately.

Comments

[pullquote]This is better written and observed answer to this question I have found so far. In fact the writer raised respective analytical points effectively without being biased over a particular brand or online portal.This really make sense to readers and let them take decision properly.[/pullquote]

This is better written and observed answer to this question I have found so far. In fact the writer raised respective analytical points effectively without being biased over a particular brand or online portal.This really make sense to readers and let them take decision properly.

Abhilash Bhardwaj

Source: How do consumers in India choose between ordering from Amazon and ordering from Flipkart?